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Olivia Harker

Managing Director of MySense UK, MySense

Most care solutions are aimed at providing help to a patient once they are in need but, now, a new AI-led solution is helping professionals identify care support before an event might happen.


MySense is a wellbeing analytics platform where thousands of recorded personalised data points are providing health organisations, carers and families with more informed perspectives on the general wellbeing of an individual at home or in a care-based environment.

The company, created in 2016 by CEO, Lucie Glenday and backed by Ashley Head and Dame Ann Gloag, is improving health and care through its innovation around IoT, machine learning and data analytics.

A MySense wearable device and a number of sensors discreetly placed around the home are providing insight in an ethically sourced way leading to proactive care management, more personalised care packages and peace of mind for families.

Managing Director of MySense UK, Olivia Harker, says the technology is changing the conversation between carers and patients or loved ones by providing a more insightful and holistic picture of an individual’s wellbeing.

The technology is changing the conversation between carers and patients or loved ones by providing a more insightful and holistic picture of an individual’s wellbeing.

She says: “Currently, health and care is mainly reactive. MySense gets ahead of the problem. It doesn’t replace professionals but facilitates better quality conversations and provides better care as the data helps to make decisions and validate hunches.”

Immediate and positive results

South Warwickshire NHS Foundation Trust (SWFT) has been using MySense since May and has already seen some incredible results such as: a 58% reduction in GP appointments, 80% reduction in hospital appointments, 53% reduction in 999 calls, 100% reduction in 111 calls and 43% reduction in unnecessary visits from place based teams (PBT).

Glen Burley, Chief Executive at SWFT, says: “It is great that we are able to work with MySense and their deployment partner SCC to develop technology that will enhance the care our clinicians can provide.”

Elaine Martin, Dementia Clinical Practitioner at the Trust, adds: “These results are really promising. We can remotely monitor whether there are any indications of concern or changes in presentation, which helps inform our clinical decision making. We use the information from MySense to intervene early if there are any signs of deterioration and to ensure the right care and support is being offered at the right time.”

Deployment at scale

Dan Cartter, Head of Innovation at SCC, an IT company and systems integrator and MySense partner says: “We bring at-scale access to customers, deployment and support capabilities through our national service. If this technology is deployed across the NHS and integrated care systems, we believe we have an opportunity to radically transform the way healthcare is delivered digitally.”

Everyone who uses MySense owns and controls their own data” adds Olivia. “That is key to our business and our vision; by researching anonymised ethically obtained health data at an unprecedented scale, we will offer new insights into long term conditions and chronic ill health.”

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