Emma Anderson
Head of Currency Solutions, Planet
The UK’s retail and hospitality venues serve millions of international visitors each year, yet a surprising amount of foreign payment revenue is lost, not because the technology fails, but because the option is never offered.
Planet’s Pay in Your Currency (PYC) lets overseas customers choose to pay in their home currency at the point of sale. Done properly, it can improve transparency for customers and unlock incremental revenue for operators. The problem is the ‘last mile’: the moment a busy sales associate at a till, hotel check-in or restaurant table defaults to pounds and pence without offering a choice.
When teams are trained to explain currency options clearly and consistently, you protect customer choice and stop revenue leakage that can add up across every shift
Planet has partnered with Attensi to tackle this behavioural gap with a free, mobile-first training game designed for the Gen Z and Millennial workforce that now dominates frontline roles. Early users say the training is “unbiased,” uses “clear, easy-to-understand language” and builds confidence through realistic, dialogue-based scenarios… that are also fun.
“Most businesses don’t realise how much value they lose simply because the conversation never happens,” says Emma Anderson, Head of Currency Solutions, Planet. “When teams are trained to explain currency options clearly and consistently, you protect customer choice and stop revenue leakage that can add up across every shift.”
It also fits the reality of shift work: short sessions completed in spare moments, plus competitive scoring that encourages repetition, exactly what improves retention in high-churn environments.
