Business & Industry
Future of Retail and E-Commerce
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Warehousing: the backbone of modern retail in a fast-changing market
The retail landscape is shifting dramatically. Omnichannel commerce is redefining how consumers browse, buy and return products. Social media platforms like TikTok have become powerful hubs, providing endless choice and seamless shopping. Younger consumers, in particular, are weaving together multiple sources of information before making purchasing decisions. Such complex and dynamic shopping behaviour is placing...
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Young entrepreneurs want to give high street stores new life
Learn why attracting and supporting the next generation of entrepreneurs is crucial for maintaining a thriving local economy. Our research found that younger business owners are utilising the benefits of social media to create their own businesses and build their customer base. Yet, this doesn’t mean they are done with the traditional high street. Entrepreneurs want...
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Hyper-personalisation: The Future of Retail and E-commerce
Hyper-personalisation allows modern retailers and marketers to boost sales and the customer experience through tailored offers based on insights and analysis. From streamed TV to grocery shopping, we’re presented what the brand believes are its most attractive and relevant offerings. It’s not rocket science and it’s not particularly new. From the bar where “everyone knows...
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From clicks to collection: where social meets unified commerce
To stay competitive, retailers must move beyond disconnected channels and embrace unified commerce – seamlessly connecting every touchpoint, from social to store. Retail has never been more complex, or more full of opportunity. Today’s consumer journeys span multiple platforms, channels, and moments in time. To thrive in this evolving landscape, retailers must move beyond fragmented...
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Shoptalk Europe Returns to Power Retail’s Digital Transformation
Shoptalk Europe is returning to Barcelona this June, following a hugely successful relaunch in 2023, with a purpose of facilitating the digital transformation of the European retail market. It’s Shoptalk’s aim to create the most dynamic and progressive community in European retail, focused on digital transformation and retail innovation. We bring together the whole ecosystem;...
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How open banking is delivering next-gen retail payments
Open banking payments are taking off, reaching a record monthly high of 14.45 million in January 2024, compared with 8.55 million in January 2023: a year-on-year growth of 69%. Open banking has already established itself as a secure and convenient way to make payments, providing a great opportunity to create a next-generation ecommerce experience for...
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Making the VAT threshold fit for growth in modern small businesses
Navigate VAT thresholds and tax challenges for UK small businesses. Find strategies for financial and economic success today. Watching your business thrive brings personal and financial fulfilment, motivating further growth. However, in the tax system, there’s a crucial juncture where the journey can become tough: the VAT threshold. Beyond this threshold are additional costs and...
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Leveraging AI to empower humans in warehousing operations
Learn about the future of warehousing and logistics, plus the impact of AI on operations and workforce empowerment. The UK Warehousing Association launched a competition for students of warehousing and logistics to win an £800 bursary of vouchers. We were delighted by the response and calibre of submissions from students at universities across the country,...
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Personalisation, conversion and affordability — why AI is worth the buzz
AI in ecommerce may avoid the fate of past tech trends due to its potential for clear customer utility, which distinguishes it from previous innovations. Ecommerce, once hailed as retail’s future, now faces turbulence amid macro events. Following the pandemic boom in online sales, revenue declined in both 2022 and 2023, with IMRG forecasting 0%...
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Revolutionise retail with CPaaS to boost loyalty and customer engagement
Learn how CPaaS solutions are revolutionising the retail and ecommerce sectors, offering businesses effective tools to bolster customer loyalty while reducing cart abandonment rates. In today’s crowded retail landscape, sending customers the right message at the right moment is a critical differentiator. CPaaS (Communication Platform as a Service) is cloud-based communication technology that allows retailers...