The future of work is human: technology must unlock people’s potential
Human Resources Understanding how, when and where technology can be used to better understand the nature of work and the workforce is crucial to the future of HR.
When we talk about HR technology, thoughts often leap to payroll software and workforce planning systems. These are, of course, as relevant today as they ever were, but we’re looking at a much richer and broader landscape than ever before. For a profession that may not have been known as being particular ‘tech-savvy’ in the past, HR has to step up to lead the way in how businesses use both analytics and technology to gain insights and enable people to work well and to work effectively.
There are three perspectives to consider:
- The first is technology that helps HR as a function to be more efficient and effective and best support employees. This area alone is a wide spectrum of technology ranging from pay and reward systems through to improving employee learning and development programmes through digital transformation.
- Secondly, we need technology and analytics that enable insight and understanding of organisations and the reality of how the workforce works.
- Thirdly, we must consider technology that supports more effective working across the business. After all, the HR function has a unique advantage in that it can take a system-wide people view across the organisation so can help shape technology that is joined up and breaks down silos between various departments.
However, as much as technology can help us, it’s also a potential challenge to the workforce. We need to make sure that technology and automation is being used best for, and with, people and that we work together to create a future of work that is truly human. HR professionals are at the centre of this debate and must be a driving force in ensuring that technology works for the good of the business, and for its people however and wherever they may work.