Service oriented tax administrations
Accountancy & Tax In the dynamic modern society, tax administrations are transforming themselves in order to adapt to the needs of society, introducing simplified e-services and online tax accounts where citizens can comply with their tax obligations from home and in a few minutes.
Mobile platforms and enhanced web sites are put at the disposal of taxpayers for filing returns. Data from third parties is being gathered in order to allow tax return to be filled in advance by the tax authorities.
Within the framework of IOTA, the Intra European Organisation of Tax Administrations, tax officials from our member countries’ meet on a regular basis to discuss practical issues and they bring back home new and innovative ideas and can use networking for strengthening cooperation across the membership.
In 2015, the theme of our General Assembly was “Self-service for tax compliance”, addressing the use of modern information and communication technology to improve taxpayer services, compliance and internal efficiency. Last year we have set an international conference, attracting more than 80 participants who discussed the ways tax administrations are transforming to respond to the modern needs of the society and taxpayers. Already this year, IOTA organized a workshop on “Transparency and Personalisation in the delivery of e-services”, focusing on how our members tax administrations have developed simple, personalized and secure online tax accounts.
IOTA is doing its share by providing opportunities for its members to learn about new trends and to exchange experiences on new models and formats for delivering their services, thus contributing to their advance and modernization as well as to the overall improvement of tax compliance in the European region.